Remini Web | Support

How can we help you?

Subscriptions and refunds

How do I unsubscribe?

To cancel or modify your subscription, follow these steps:

Visit the Remini Web homepage.
Log in with the channel you used to start your subscription (Google, Apple, or Facebook)
Navigate to My Account > Subscription > Cancel plan
A new page will open: click on the Cancel button to confirm your choice. At that point, your subscription will be canceled and will expire at the end of the billing period.

Can I use my Remini mobile app paid plan to subscribe to Remini Web?

These are two separate services running on different platforms. As such, it’s not possible to use a single subscription for both the Remini app and Remini Web. However, we’d be delighted to offer you a separate one-week free trial for each product so you can explore them fully without any financial commitment. More on this in Can I try Remini Web without paying?

How can I get a refund for a subscription to Remini Web?

If you bought a subscription to Remini Web, you can cancel it at any time by following the instructions in How can I unsubscribe?. Although you’ll be able to enjoy your Pro benefits until the end of the subscription period, all charges from before the cancelation of your subscription are non-refundable. Similarly, all charges that occur between the expiration of your free trial period and the actual cancelation of your plan are non-refundable. So, if you have activated a free trial period and don’t want to continue with a paid subscription, remember to cancel it no less than 24 hours prior to the end of your free trial to avoid unwanted charges. You can find additional details about this at point 5 of our <tos>Terms of Service</tos>.

Can I try Remini Web without paying?

We’re delighted to offer you a one-week free trial of Remini Web, so you can explore it fully without any financial commitment. Once the trial is over, it’s your choice whether or not to continue with a subscription to Remini Web. Just remember to cancel the automatic subscription no less than 24 hours prior to the end of your free trial to avoid unwanted charges. To activate your free trial, simply create an account on Remini Web and click Not sure yet? Enable free trial ➡️ Once you click it, the free trial will be activated and confirmed by the message Free trial enabled! ⚠️ Quick note: A credit card is needed to activate your free trial—your card will be charged shortly after the free trial ends unless you cancel the automatic subscription more than 24 hours before it’s due to end.

Troubleshooting

I receive an error code when I try to subscribe. What should I do?

We’re sorry to hear this. If you see an error message when attempting to subscribe to Remini Web, it’s for one of the following reasons:

The credit card data is either wrong or incomplete. In this case, we suggest checking your credit card information and correcting any errors.
The email address is invalid. We suggest checking your email information and correcting any errors.

I receive an error code when I try to enhance a photo. What should I do?

If you see an error message when attempting to enhance a photo with Remini Web, it’s for one of the following reasons:

The format of the photo isn’t accepted. In this case, we suggest changing photos or exporting the same one in a different format. Remini accepts most formats, including JPG, JPEG, PNG, TIFF, PDF, GIF, PSD, and HEIC.
The photo isn’t a suitable size for enhancement on Remini. Our AI currently processes photos with a maximum size of 2048*2048 pixels, and any image exceeding this limit is compressed to fit. We recommend that you check the size of the photo you uploaded and resize it if necessary.

Editing guide

Are any photos not suitable for enhancement with Remini?

Our AI works wonders in most cases. However, there are some particular photos that might not get the results you were looking for. These may include the following:

Photos that are too damaged, blurred, or stained
Photos with faces that are too blurred, despite the other elements in the photo being of a suitable quality
Photos showing the reverse or silhouette of a person, as our AI works best on faces and face-on photos
Oversized images, as our AI currently processes photos with a maximum size of 2048*2048 pixels, and any image exceeding this limit is compressed to fit

Why are some faces not enhanced?

The enhanced result may not be optimal if the face in the photo is too small. Otherwise, the enhanced face would appear too sharp or otherwise unnatural in comparison to the rest of the photo. If you’re trying to enhance only one or a small selection of faces in a group photo, try cropping the image accordingly. Having fewer faces to focus on lets our AI deliver a better result.

Didn’t find what you’re looking for? Contact us at support-web@remini.ai